Begin with the decision you are trying to make.
You may be choosing a service, preparing for an appointment, checking a credential or trying to understand a payer requirement.
Each service and audience page includes more detailed FAQs. Use this page for the main answer and follow the related links when the question is specific.
The website cannot diagnose symptoms, confirm service suitability for an individual or approve insurance and Veteran benefits.
Browse questions by topic.
These categories lead to the pages where the answer can be explained properly.
Services and providers
Compare kinesiology, personal training, assessment, massage, FST, manual osteopathy and FCEs.
Appointments and preparation
Learn what to bring, what happens first and how clinic, home or virtual settings differ.
Fees, receipts and insurance
Confirm current pricing, provider credentials and payer responsibilities.
Locations and access
Find the Kanata clinic and Ottawa-area in-home service information.
How to find an answer efficiently.
Move from the broad topic to the provider or organization responsible for the final decision.
Open the relevant page
Use the service, audience, location or getting-started page for detailed context.
Identify what must be confirmed
Note the provider, setting, fee, availability or payer rule that may change.
Contact the right organization
Ask Fleming Fitness about its services and ask the payer about eligibility, authorization or reimbursement.
Know which questions the website cannot answer.
Some answers require individual assessment or access to information Fleming Fitness does not control.
Diagnosis and urgent symptoms
Use an appropriate healthcare or emergency service rather than a website FAQ.
Current availability
Contact the office for provider schedules, service settings and appointment times.
Coverage and authorization
Ask the insurer, Medavie Blue Cross or organization responsible for the plan.
General answers cannot replace an individual conversation.
Website information is educational and operational. It does not establish care, diagnose a condition or guarantee a result.
If a page seems unclear or outdated, contact Fleming Fitness and identify the exact wording so it can be reviewed.
Common Fleming Fitness questions.
What does Fleming Fitness offer?
Services include kinesiology, one-to-one personal training, assessments, in-home and virtual options, massage therapy, FST, manual osteopathy, custom programs, FCEs and workplace wellness.
Is kinesiology the same as physiotherapy?
No. Kinesiology and physiotherapy are separate regulated health professions in Ontario with different scopes.
Can Fleming Fitness come to my home?
Home service may be available based on the address, service, provider schedule, equipment and safety needs.
Do I need a referral?
Service and payer requirements vary. Confirm what Fleming Fitness needs and what your insurer or payer requires.
How do I book?
Call 613-882-8434 or use the request form with your goal, preferred setting and contact information.
Should I use the form for an emergency?
No. The form is not monitored as an emergency channel. Use the appropriate urgent or emergency service.